Body Centred Training for Retail & Hospitality
Body Centred Leadership

note: For information on our leadership programmes for corporates please go to our programmes page

Body Centred Training workshops and coaching are designed to help organisations to enable staff to deal with stress & pressure increase employees’ productivity and performance, improve communication skills and enhance the quality of relationships across the organization. Based on principles of martial arts and mindfulness, the Body Centred approach is designed to enable your business and staff to achieve a higher level of performance.

Retail and hospitality staff customer focused roles constantly have to deal with competing demands and pressures upon their time and energy.   Difficulty dealing with overwhelm can lead to under-performance, customer dissatisfaction, sickness and stress.

Our workshops give participants a crucial insight into their own reactive patterns of behaviour under stress and pressure, (both conscious and hidden), as well as showing more creative ways to respond to overwhelm.  It will help staff develop a more aligned presence and ability to deal with customers in a centred and calm way.  It will help them build the resources for greater inner resilience, enabling to respond to the demands of the working day in a centred manner.

What is the return on investment your organisation expect?

Your organisation can expect the following ROI as a result of using the Body Centred Approach:

  • Improved customer service
  • Enhanced ability of staff to deal with stress, pressure and conflict
  • Improved communication across the organisation
  • Increased creativity, productivity, mental clarity and focus among the employees
  • Enhanced employer / employee relationship

What makes our workshops unique?

Our workshops are not just another training day which has employees brainstorming or watching powerpoint presentations.  They are an embodied experience – stretching and challenging participants to overcome the mind/body split within themselves.  The roots of the workshop are in martial arts and provides participants with immediate physical feedback, which powerfully shows up reactive patterns of behaviour.  We use the physical experience to demonstrate how we can be more creative, more powerful, more embodied as leaders.  Participants are up and active throughout the workshops

Workshop Topics

Our workshops can focus on and cover a number of topics depending on your needs.  These include

  • Team building
  • Communication
  • Stress management
  • Productivity
  • Goal achieving
  • Dealing with Conflict
  • Staying centred in a fast-moving customer service environment.

Workshop Objectives, Goals, and Expected Outcome

The overall aim of our workshops is for participants to recognize how their mind and body habitually react to stress and pressure, and to learn to access more skillful and impactful responses.  The participants of the workshops will gain the following outcomes:

  • How to skillfully respond while under pressure
  • Increased capacity to recover the balanced center under stress
  • Get insight into their personal reactive patterns and limiting assumptions
  • Building capacity to listen – to hear what is being said without taking it personally
  • Experience a way to synchronize the body’s energy with that what is being said, bringing unity and clarity to their actions
  • Have access to more energy

Targeted Audience

All employees – from those on the front-line dealing with customers to senior managers at head office can benefit from our workshops.

Our Programmes

We will work with you to design and deliver staff training that meets the needs of your organization.  Below are examples of what we can offer.

Body Centred Basic (BCB)

BCLP is a half-day programme introduces the basic BCL principles, teaching the fundamental tools for centering under pressure and awareness of non-verbal communication. On this half-day workshop, participants learn:

  • Basic centering techniques
  • Mindfulness practices
  • Knowledge to help them start to implement the tools/practices above

Body Centred Intermediate (BCI)

This 1-day program offers tools for increased presence, focus and clarity. The participants learn how to:

  • Deal with conflict and different views in their teams in a creative way.
  • Get clarity on their vision for what they want to achieve and how to communicate this.
  • Have more presence as leaders
  • Manage stress and pressure

Body Centred Advanced (BCA)

BCA is a 2-day programme and teaches proficiency in 3 essential Leadership Competencies of an inspirational leader: presence, advocating and listening. Participants taking part in this 2 day programme will gain:

  • Insights into their personal reactive patterns and limiting assumptions
  • The knowledge of how to shift from these reactive patterns into creative, powerful and centred ways to lead
  • Techniques to enable leaders remain calm under pressure

The ability  to recover balance and clarity when faced with business/ life dilemmas

To find out about us, go to About Us

For more information, email beth@ticktockcoaching.co.uk